Frames - Residential Warranty
5 Year full frame warranty against manufacturer’s defects.
Umbrella frames and parts are warranted to the original
purchaser to be free from defects in materials and
workmanship for 5 years.
• First year, free shipping and handling on replacement/repair parts.
• Year 2 through 5, shipping and handling charges will apply to
replacement/repair parts.
• Warranty does not include labor for installation of replacement parts.
• I mproperly anchoring your umbrella could result in voiding your
warranty (see an authorized dealer or sales representative for
further information).
Frames - Residential Warranty
5 Year full frame warranty against manufacturer’s defects.
Umbrella frames and parts are warranted to the original
purchaser to be free from defects in materials and
workmanship for 5 years.
• First year, free shipping and handling on replacement/repair parts.
• Year 2 through 5, shipping and handling charges will apply to
replacement/repair parts.
• Warranty does not include labor for installation of replacement parts.
• I mproperly anchoring your umbrella could result in voiding your
warranty (see an authorized dealer or sales representative for
further information).
Frames - Commercial Warrenty
3 Year full frame warranty against manufacturer’s defects.
Umbrella frames and parts are warranted to the original
purchaser to be free from defects in materials and
workmanship for 3 years.
• First year, free shipping and handling on replacement/repair parts.
• Year 2 and 3, shipping and handling charges will apply to
replacement/repair parts.
• Warranty does not include labor for installation of replacement parts.
• I mproperly anchoring your umbrella could result in voiding your
warranty (see an authorized dealer or sales representative for
further information).
What is Not Covered
A. Oceanz is not liable for incidental, special or consequential
damages. Some states do not allow the exclusion or limitation
of incidental, special or consequential damages, therefore the
above exclusion or limitation may not apply to you.
B. All Oceanz products must be inspected upon receipt. Oceanz
is not responsible for freight damage sustained either in the
original shipment to the purchase or in the return shipment for
warranty service.
Any such freight damage is the responsibility of the freight carrier
and the purchaser should file a freight claim at the time of
receipt with the carrier. After the freight claim has been filed,
please contact Oceanz for your freight replacement, if needed.
C. This warranty does not cover scratches, chipping of pole,
parts of the frame or other damage that is the result of 1) abuse
or misuse of an Oceanz product, 2) damage caused by improper
anchoring of the umbrella to a secure base, 3)normal wear and
tear, 4) freight damage, 5) damage caused by severe weather
conditions, natural disasters, heavy winds or other acts of nature,
and/or 6) damages to the product caused by contact with
the ground or if struck by a foreign object.
Questions regarding this warranty information should be
directed to www.oceanzumbrellas.com/warranty, or your
local sales representative.
OCEANZ UMBRELLAS
511 Pullman Rd, Unit B-3
Edgewater, FL 32132
oceanzumbrellas.com
386-957-4480
experience a lifetime of quality
Umbrella Covers (Sunbrella Fabrics)
The fabric covers are warranted to the original purchaser to
be free from defects in materials and workmanship for 1 year
from date of purchase. The Sunbrella material used on the
covers has a manufacturer’s warranty of 5 years on Sunbrella
Marine Grade fabric or 3 years on Sunbrella Furniture Grade
fabric. The Sunbrella manufacturer’s warranty does not
include cutting or sewing charges.
What Oceanz Will Do
Oceanz will repair or replace any product covered by
this warranty.
Oceanz reserves the right to choose between replacing or
repairing a product, depending upon the nature of the problem.
In the event that the part or product is no longer available,
Oceanz will provide a similar replacement of like kind and
quality within a reasonable timeframe.
What the Purchaser Must Do
A. Call or email the Sales Representative or Customer Service
Representative to discuss the problem or concern. Photos of
the problem are required in order to determine the best means
of resolution to the problem. Photos should be emailed to
www.oceanzumbrellas.com/warranty, or your local sales
representative. The Representative will give you a Return/
Replacement Authorization Number to expedite the processing
of your warranty claim.
No product can be returned without a Return Authorization
Number. All warranty claims must be processed through an
authorized retailer, not the end user, and must include the
original purchase agreement.
Cleaning Your Umbrella Cover
(in most environments, thorough cleaning will be needed
every 2-3 years)
• Always use a mild soap such as Ivory Snow, Dreft or Woolite
• Water should be cold to lukewarm (never more than 100°F/38°C)
• Rinse thoroughly to remove all soap residue
• Air dry only; never apply heat to Sunbrella fabric
Caring For Your Umbrella
• Hose off umbrella cover with clear water on a monthly basis
• Brush off dirt before it becomes imbedded
• Always close umbrella when not in use
• Store umbrellas indoors during extreme weather conditions
and in the winter months